Payments and Refunds Policy
Terms of Payment and refunds
Refunds
Booking onto our sessions
If payment has been made in full, this acts as a time reservation fee and is non-refundable.
Payments for the session are made at the time of booking, sessions can be moved or cancelled with 24 hours notice make sure that you communicate your need to change sessions as soon as possible by emailing tracykearns30@gmail.co
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For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.
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For PDFs refunds are not given these can be resent, at your request please discuss with Tracy Kearns
In-Person Classes
If you take advantage of the Block Booking discount (payable in advance 6 weekly), you cannot claim a refund or carry over any classes not attended during the period for which you have paid, unless they are cancelled by Tracy Kearns. You may be able to attend other scheduled classes upon request.
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For many classes, spaces are limited. One month’s notice is needed if you no longer require your space.
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We request that you arrive at class a minimum of 10 minutes prior to the class start time to allow you get set up & settled in!
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1-2-1 Appointments
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1-2-1 Appointments should be paid for in advance, unless agreed otherwise
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We operate a strict 48 hour cancellation policy for all 1-2-1 appointments. For cancellations made with less than 48 hours’ notice, or if you do not turn up for your appointment, you will be charged the full appointment fee (unless there are extenuating circumstances)
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Special Events
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Spaces are always limited for special events. Therefore advance payment is required to secure your space.
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Special Events require either a deposit or payment in advance, to secure a place. Your place is not guaranteed until you have paid the requested amount (this will vary depending on the event)
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Payments may be transferred to other events/services if you are unable to attend at the discretion of Tracy Kearns
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Refunds on Workshops & Retreats are only provided on the following basis:​
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14 Days’ Notice: 50% refund
7 Days’ Notice: 25% refund
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Contacting Us
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Address 4 salix road, Hampton Hargate, Pe7 8fn
Phone: 07519976443
Email:tracykearns30@gmail.com